[cisco-voip] R: Re: R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6

[bertacco.alessandro at alice.it]

Hi Ryan,   the answer in your text.


----Messaggio originale----

Da: ryanhuff at outlook.com

Data: 4-mar-2016 16.01

A: "Chris Ward (chrward)"<chrward at cisco.com>, "bertacco.alessandro at alice.it"<bertacco.alessandro at alice.it>, "cisco-voip at puck.nether.net"<cisco-voip at puck.nether.net>

Ogg: Re: [cisco-voip] R: Upgrade IM&Presence version 9.1.2	to	Version	11.0.1.10000-6





-->















Alessandro,

















A couple of thoughts here;




















Do you know if the nodes were in a healthy state prior to the upgrade? *********** Yes, healthy!!!What was the IM and presence version that you tried to upgrade to? (assuming 
11.0.1.11900-4) **********9.1.1

Is the 9.1.1 IM&P a HA pair or single node? **********Single Node​Did you allow the CUCM Publisher to FULLY complete it's installation into the inactive partition fully, before attempting CUCM IM&P upgrade?

If you didn't you should have gotten a version mis-match error and it shouldn't have allowed you to proceed but there are "windows" in which you could potentially catch it where this would not be the case ************ Yes Shure, I've tried in two way: 

******Upgrade CUCM Publisher, and switch to version 11, after that Upgrade IM&P switching to news versione fail******Upgrade CUCM Publisher, but don't switch to news versione, Upgrade IM&P but without switching to news version, Upgrade fail
If you are using DNS and had it not been working correctly prior to the upgrade you would have surely noticed problems BUT, it is always worth a check when you are faced with head scratcher moments

If you are using DNS all your nodes should have a forward and reverse lookup **************Yes I use DNS, and are all correctly configured.
What's the current NTP Clock sync on your IM&P nodes (by default, the primary would sync to the CUCM Publisher)? *********Yes, only the publisher, no other NTP server used.




Thanks,






= Ryan =





Email: ryanhuff at outlook.com

Spark: ryanhuff at outlook.com

Twitter: @ryanthomashuff



LinkedIn: ryanthomashuff



Web 
ryanthomashuff.com








From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Chris Ward (chrward) <chrward at cisco.com>

Sent: Friday, March 4, 2016 9:24 AM

To: bertacco.alessandro at alice.it; cisco-voip at puck.nether.net

Subject: Re: [cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6
 




You’d need to look at the upgrade logs, or better yet, have TAC look at the upgrade logs. Some process is failing.

 

+Chris

TME – Spark Call and MediaSense

 

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net]
On Behalf Of bertacco.alessandro at alice.it

Sent: Friday, March 04, 2016 9:23 AM

To: bertacco.alessandro at alice.it; cisco-voip at puck.nether.net

Subject: [cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6

 

Hi Guys, another step, there is an error at the end of the Migration process : "Error detected in post-install phase. Trying to restore the system to the active version. Please Wait...."


 



And CUPS reverted to to the initial version.



 



This is only happen migrating the CUPS. CUCM and CUC no issue!



 



Any idea?



 



AB


----Messaggio originale----

Da: 
bertacco.alessandro at alice.it

Data: 4-mar-2016 11.14

A: <cisco-voip at puck.nether.net>

Ogg: [cisco-voip] Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6



Hi Guys, strange Issue during Cluster Upgrade from 9.1.2 to 11.x


 



Customer Topology:



 



One Publisher in version 9.1.2



One Im&Presence Server in version 9.1.1



One Unity Connection in version 9.1.2



 



First: Upgrade of the Publisher CUCM to 11.0.1.20000-2 complete successfully



 



Upgrade of the Im&Presence Serve complete without errors But, appliance reboot int the 9.1.1 and inactive partitions was deleted. No trace of the Upgraded version 11.0.1.10000-6!!!!



 



Any Idea?



 



Thank you!



 



Regards



 



Alessandro



 


 


 











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