[cisco-voip] LDAP, CUCM, UCCX and Agents

[Brian Meade]

Anthony,

Are you saying this happens when a user is marked as inactive in CUCM or
once CUCM actually deletes the user as part of the cleanup 24+ hours later?

Thanks,
Brian

On Tue, May 3, 2016 at 2:21 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I just found out the hard way, that *Inactive LDAP Synced Users in CUCM
> equals Deleted Agents in UCCX 9.x+*, and it's not documented this way.
> What documentation does exist, is poorly written, and needs to be updated
> to include Inactive Sync status.
>
> I'd even go as far as to say, the architecture should have never changed
> from UCCX 8.x-, and Cisco should considered bringing back the Inactive
> Agent feature.
>
> I'll be submitting this feedback to Cisco directly as well.
>
> Be careful out there.
>
> *Reference Material*
>
>
> *Inactive Agents Link*
>
> I couldn't find any 8.5 or 9.0 screenshots to confirm if this did or
> didn't exist, despite documentation, so if you have access to an 8.5 or 9.0
> system, please check it for us.
>
> [image: Inline image 1]
> [image: Inline image 2]
>
> Source: UCCX TechNote
> <http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/108557-delete-agent.html>
>
>
>
> *UCCX 8.5 Behavior and Documentation*
>
> [image: Inline image 2]
>
> Source: UCCX 8.5 Admin Guide
> <http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851ag.pdf>
>
>
> *UCCX 9.0** Behavior and Documentation*
>
> [image: Inline image 3]
>
> Source: UCCX 9.0 Admin Guide
> <http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/configuration/guide/UCCX_Admin_9.pdf>
>
>
> *UCCX 10 & 11** Behavior and Documentation*
>
> [image: Inline image 4]
>
> Source: UCCX 11.0 Admin Guide
> <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/config/guide/UCCX_BK_U2F148AE_00_unified-ccx-administration-guide/UCCX_BK_U2F148AE_00_unified-ccx-administration-guide_chapter_0111.html#UCCX_TP_I8A5D2C8_00>
>
>
> *-Anthony*
>
>
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>
>
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