[cisco-voip] LDAP, CUCM, UCCX and Agents

[Anthony Holloway]

Good clarification point Brian, and sorry if it wasn't clear before.  I do
mean when the CUCM user is marked as Inactive and NOT when CUCM garbage
collects the users after ~24 hours.

Therefore, any small blip in LDAP sync timed perfectly with someone
accessing the Resources page in UCCX could render your entire call center
useless.  This happened to me, and it could happen to you.

On Tue, May 3, 2016 at 1:37 PM, Brian Meade <bmeade90 at vt.edu> wrote:

> Anthony,
>
> Are you saying this happens when a user is marked as inactive in CUCM or
> once CUCM actually deletes the user as part of the cleanup 24+ hours later?
>
> Thanks,
> Brian
>
> On Tue, May 3, 2016 at 2:21 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> I just found out the hard way, that *Inactive LDAP Synced Users in CUCM
>> equals Deleted Agents in UCCX 9.x+*, and it's not documented this way.
>> What documentation does exist, is poorly written, and needs to be updated
>> to include Inactive Sync status.
>>
>> I'd even go as far as to say, the architecture should have never changed
>> from UCCX 8.x-, and Cisco should considered bringing back the Inactive
>> Agent feature.
>>
>> I'll be submitting this feedback to Cisco directly as well.
>>
>> Be careful out there.
>>
>> *Reference Material*
>>
>>
>> *Inactive Agents Link*
>>
>> I couldn't find any 8.5 or 9.0 screenshots to confirm if this did or
>> didn't exist, despite documentation, so if you have access to an 8.5 or 9.0
>> system, please check it for us.
>>
>> [image: Inline image 1]
>> [image: Inline image 2]
>>
>> Source: UCCX TechNote
>> <http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/108557-delete-agent.html>
>>
>>
>>
>> *UCCX 8.5 Behavior and Documentation*
>>
>> [image: Inline image 2]
>>
>> Source: UCCX 8.5 Admin Guide
>> <http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851ag.pdf>
>>
>>
>> *UCCX 9.0** Behavior and Documentation*
>>
>> [image: Inline image 3]
>>
>> Source: UCCX 9.0 Admin Guide
>> <http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/configuration/guide/UCCX_Admin_9.pdf>
>>
>>
>> *UCCX 10 & 11** Behavior and Documentation*
>>
>> [image: Inline image 4]
>>
>> Source: UCCX 11.0 Admin Guide
>> <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/config/guide/UCCX_BK_U2F148AE_00_unified-ccx-administration-guide/UCCX_BK_U2F148AE_00_unified-ccx-administration-guide_chapter_0111.html#UCCX_TP_I8A5D2C8_00>
>>
>>
>> *-Anthony*
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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