[cisco-voip] 88xx Actionable Incoming Call Alert - Half Displayed

[Treu, Joseph]

Right you are Scott.
Resolved with sip88xx.11-5-1ES-5 so far so good.
Thanks!


Joseph Treu
Dechert LLP
2929 Arch Street
Philadelphia, Pa.  19104
215-994-2912 (Direct)
267-475-8348 (Cell)

From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Monday, October 31, 2016 2:08 PM
To: Treu, Joseph <joseph.treu at dechert.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 88xx Actionable Incoming Call Alert - Half Displayed

yes, had the problem opened a case:  680839616

CM 10.5.2
SIP 10-5-1-18
phones are all 8861.

Bug ID CSCva42814<https://urldefense.proofpoint.com/v2/url?u=https-3A__bst.cloudapps.cisco.com_bugsearch_bug_CSCva42814&d=DgMFaQ&c=XHgqDMffAkUKcWDgZTAtfA&r=CPPtHiBmXl8ippk1Vd_2Q77hS-kviZW8y4seu05NcUI&m=hf7806EjZWC3gcCkQBzXx3U6hTig7mA9t8_4YltVSCE&s=IsAV0W3R5D2sBaeeV9JVIGsyPxTX-R7ChvJxIa48gk0&e=>

11.5(1)ES5 fixed the issue.

it was only calls going through a VGW not phone to phone calls.

Scott


On Mon, Oct 31, 2016 at 10:08 AM, Treu, Joseph <joseph.treu at dechert.com<mailto:joseph.treu at dechert.com>> wrote:
We’re migrating to 8861/8865’s.  The standard configuration is “Actionable Incoming Call Alert = Show for all Incoming Call” (Override Common Setting = yes).

For a majority of calls for some locations the Alert only half displays almost fully cutting off “Answer, Decline, Ignore”.  For one location, this doesn’t happen at all and the Alert is fully displayed.
This sounds like CSCva42814 but different calls on the same gateway sometimes Alert fully others do not.

Has anyone experienced?  Supposedly, this is resolved in 11.5(1)ES5, is anyone on that release with these endpoints and configurations?

Thanks!


Joseph Treu
2929 Arch Street
Philadelphia, Pa.  19104
215-994-2912<tel:215-994-2912> (Direct)
267-475-8348<tel:267-475-8348> (Cell)

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