[cisco-voip] UCCX Queuing and Over flow Queueing Best Practice

[Brian Meade]

If it's all the same agents and same skills, what benefit are they getting
from the overflow queues?  Do they just want to be able to see how long the
caller waited?

On Thu, Sep 8, 2016 at 3:11 PM, Max Harmony <bmaxim88 at gmail.com> wrote:

> I have a customer that is requesting to have a main Queue, and two
>> overflow queues, and they intend to have the same agents in all three
>> queues with the same skills. I am not very confortable with the user
>> experience but can anyone advice on what would be the best recommendation
>> for this situation?
>
>
> Please see below logic
> Caller --- goes to Queue A---35secs delay --->redirected to
> OverflowQueueAOverflow--5MinutesDelay--->Redirected to
> QueueAGeneralOverflow--5MinitesDelay------
>
>>
>
>
>
>
> --
> --
> Grace Maximuangu
>
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> www.cloudpop.com
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