[cisco-voip] UCCX Queuing and Over flow Queueing Best Practice

[Max Harmony]

>
> I have a customer that is requesting to have a main Queue, and two
> overflow queues, and they intend to have the same agents in all three
> queues with the same skills. I am not very confortable with the user
> experience but can anyone advice on what would be the best recommendation
> for this situation?


Please see below logic
Caller --- goes to Queue A---35secs delay --->redirected to
OverflowQueueAOverflow--5MinutesDelay--->Redirected to
QueueAGeneralOverflow--5MinitesDelay------

>




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Grace Maximuangu

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www.cloudpop.com

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