[cisco-voip] Cherry picking for Cisco UCCX

[Tanner Ezell]

The image you attached isn't loading for me, though I think I know where
you're going with it.

I plan to introduce a dashboard for UCCX that provides, to my knowledge, a
unique level of detail for every caller in every queue:


   - Calling number (ANI) and Calling name (CLID) when available
   - Their exact position in a specified queue
   - Their priority
   - Their Locale (as set by triggers and scripts)
   - How long they have been in queue.
   - What their estimated wait time is (UCCX's calculation of it)
   - All ECC data.

I can even go so far as to get a snapshot of values of all the variables in
the script if desired. I can probably pull more information, depending on
the need.

Cherry picking sits on top of this data and allows for the manipulation of
their position. I'm interested to see if the community has heard of any
requests for data that go beyond what's mentioned above.



On Tue, Apr 25, 2017 at 12:52 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I'd be curious to see it in action.  More so, I think the view for cherry
> picking might be more valuable than the action of cherry picking itself.
> What I mean is: today there is no good way to just see the contacts in the
> queue, with any associated metadata.
>
> Example screenshot, completely made up data:
>
> [image: image.png]
>
>
> On Tue, Apr 25, 2017 at 12:54 PM Tanner Ezell <tanner.ezell at gmail.com>
> wrote:
>
>> I'm reaching out to the community to get feedback regarding this rather
>> elusive feature. Working with customers who come from other IVR systems
>> that have cherry picking it has often put us in a difficult spot - UCCX
>> simply doesn't have it and there are no good replacements or substitutes
>> within the ecosystem.
>>
>>
>> I have developed a way in which to do proper cherry picking with UCCX
>> that does not adversely affect reporting or require any changes to scripts.
>> I am looking to hear from partners and end customers alike to get feedback
>> on the feasibility and demand for such a capabilities as I look to
>> incorporate this into the ContactView platform.
>>
>>
>> I would greatly appreciate hearing from anyone who has had this
>> requirement from a customer, or their business units. Feel free to unicast
>> me at tanner[dot]ezell[a_t]ctilogic[dot]com for more information or any
>> feedback you may have. Similarly, anyone who would like to sign up to beta
>> the cherry picking capabilities when it is released may also email me.
>>
>>
>> Regards,
>>
>> Tanner Ezell
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170425/e8a9a474/attachment.html>