[cisco-voip] Cherry picking for Cisco UCCX

[Anthony Holloway]

I'd be curious to see it in action.  More so, I think the view for cherry
picking might be more valuable than the action of cherry picking itself.
What I mean is: today there is no good way to just see the contacts in the
queue, with any associated metadata.

Example screenshot, completely made up data:

[image: image.png]


On Tue, Apr 25, 2017 at 12:54 PM Tanner Ezell <tanner.ezell at gmail.com>
wrote:

> I'm reaching out to the community to get feedback regarding this rather
> elusive feature. Working with customers who come from other IVR systems
> that have cherry picking it has often put us in a difficult spot - UCCX
> simply doesn't have it and there are no good replacements or substitutes
> within the ecosystem.
>
>
> I have developed a way in which to do proper cherry picking with UCCX that
> does not adversely affect reporting or require any changes to scripts. I am
> looking to hear from partners and end customers alike to get feedback on
> the feasibility and demand for such a capabilities as I look to incorporate
> this into the ContactView platform.
>
>
> I would greatly appreciate hearing from anyone who has had this
> requirement from a customer, or their business units. Feel free to unicast
> me at tanner[dot]ezell[a_t]ctilogic[dot]com for more information or any
> feedback you may have. Similarly, anyone who would like to sign up to beta
> the cherry picking capabilities when it is released may also email me.
>
>
> Regards,
>
> Tanner Ezell
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>
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