[cisco-voip] Cherry picking for Cisco UCCX

[Anthony Holloway]

Yes, that's exactly what I was talking about.  I cannot believe that is not
a default feature of UCCX.  A real view into the contacts waiting, and not
just the crap in the Real Time Reporting, or the counts in Live Data.

On Tue, Apr 25, 2017 at 3:06 PM Tanner Ezell <tanner.ezell at gmail.com> wrote:

> The image you attached isn't loading for me, though I think I know where
> you're going with it.
>
> I plan to introduce a dashboard for UCCX that provides, to my knowledge, a
> unique level of detail for every caller in every queue:
>
>
>    - Calling number (ANI) and Calling name (CLID) when available
>    - Their exact position in a specified queue
>    - Their priority
>    - Their Locale (as set by triggers and scripts)
>    - How long they have been in queue.
>    - What their estimated wait time is (UCCX's calculation of it)
>    - All ECC data.
>
> I can even go so far as to get a snapshot of values of all the variables
> in the script if desired. I can probably pull more information, depending
> on the need.
>
> Cherry picking sits on top of this data and allows for the manipulation of
> their position. I'm interested to see if the community has heard of any
> requests for data that go beyond what's mentioned above.
>
>
>
> On Tue, Apr 25, 2017 at 12:52 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> I'd be curious to see it in action.  More so, I think the view for cherry
>> picking might be more valuable than the action of cherry picking itself.
>> What I mean is: today there is no good way to just see the contacts in the
>> queue, with any associated metadata.
>>
>> Example screenshot, completely made up data:
>>
>> [image: image.png]
>>
>>
>> On Tue, Apr 25, 2017 at 12:54 PM Tanner Ezell <tanner.ezell at gmail.com>
>> wrote:
>>
>>> I'm reaching out to the community to get feedback regarding this rather
>>> elusive feature. Working with customers who come from other IVR systems
>>> that have cherry picking it has often put us in a difficult spot - UCCX
>>> simply doesn't have it and there are no good replacements or substitutes
>>> within the ecosystem.
>>>
>>>
>>> I have developed a way in which to do proper cherry picking with UCCX
>>> that does not adversely affect reporting or require any changes to scripts.
>>> I am looking to hear from partners and end customers alike to get feedback
>>> on the feasibility and demand for such a capabilities as I look to
>>> incorporate this into the ContactView platform.
>>>
>>>
>>> I would greatly appreciate hearing from anyone who has had this
>>> requirement from a customer, or their business units. Feel free to unicast
>>> me at tanner[dot]ezell[a_t]ctilogic[dot]com for more information or any
>>> feedback you may have. Similarly, anyone who would like to sign up to beta
>>> the cherry picking capabilities when it is released may also email me.
>>>
>>>
>>> Regards,
>>>
>>> Tanner Ezell
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>
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