[cisco-voip] best CUIC report

naresh rathore nareh84 at hotmail.com
Sat Apr 29 21:20:02 EDT 2017


anyone?.  is there a way to get inbound call statistics when its out of office hours and i want to search based on trigger and queue based out of office hours ( from 6pm to 8 am next day).


Naresh Rathore

From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of naresh rathore <nareh84 at hotmail.com>
Sent: Friday, April 28, 2017 6:20 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] best CUIC report

hi all,

i have a uccx 11.x environment. one of our user/receptionist want a report in which she can check the number of calls hit to IVR during out of office hours (i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could you guys guide me which will give me this information.


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