[cisco-voip] best CUIC report

naresh rathore nareh84 at hotmail.com
Sat Apr 29 21:20:02 EDT 2017


hi,



anyone?.  is there a way to get inbound call statistics when its out of office hours and i want to search based on trigger and queue based out of office hours ( from 6pm to 8 am next day).



Regards



Naresh Rathore


________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of naresh rathore <nareh84 at hotmail.com>
Sent: Friday, April 28, 2017 6:20 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] best CUIC report


hi all,



i have a uccx 11.x environment. one of our user/receptionist want a report in which she can check the number of calls hit to IVR during out of office hours (i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could you guys guide me which will give me this information.



Regards



Naray
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170430/6c4c9794/attachment.html>


More information about the cisco-voip mailing list