[cisco-voip] Need guidence to move Avaya users to cisco CUCM

[Hamu Ebiso]

Thank you Very much Matt for your imput. I know there will not be any Skill group CUCM but wondering guidance how configure other functionality in CUCM and unity server.


thanks

Hamu


________________________________
From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Sent: Friday, August 4, 2017 12:33 PM
To: Hamu Ebiso; cisco-voip voyp list
Subject: RE: Need guidence to move Avaya users to cisco CUCM


Unity Connection has holiday scheduling.

Here is the 9.x guide, albeit nothing has really changed:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf

Managing Schedules and Holidays in Cisco Unity Connection 9<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf>
www.cisco.com
11-2 System Administration Guide for Cisco Unity Connection Release 9.x Chapter 11 Managing Schedules and Holidays in Cisco Unity Connection 9.x



You can run your Hunt group through there via an auto attendant and probably get something close to what you want.





There are no skill levels in CUCM, that is what contact center is for.  The closest you will get is longest idle in your line group settings.



Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518


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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hamu Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this without contact Center.

[cid:image002.png at 01D30D25.CD016C90]



If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level

[cid:image003.png at 01D30D25.CD016C90]

[cid:image004.png at 01D30D25.CD016C90]



Any help is greatly appreciated.



Thank you very much in advance.


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