[cisco-voip] Need guidence to move Avaya users to cisco CUCM

[Hamu Ebiso]

Thank you very much Ryan!



Sent from my Sprint Samsung Galaxy S® 6.


-------- Original message --------
From: "Ryan Ratliff (rratliff)" <rratliff at cisco.com>
Date: 8/6/17 8:47 AM (GMT-06:00)
To: Hamu Ebiso <hebiso2010 at hotmail.com>
Cc: "Wykoff, Robert" <rwykoff at sentinel.com>, Matthew Loraditch <MLoraditch at heliontechnologies.com>, cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

Use a hunt pilot that points to the Unity ports or SIP trunk just like you do for voicemail, but use a routing rule in Unity to send the calls to the appropriate call handler.
Start with a doc similar to https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html (for your version) and go from there.

-Ryan

On Aug 4, 2017, at 1:51 PM, Hamu Ebiso <hebiso2010 at hotmail.com<mailto:hebiso2010 at hotmail.com>> wrote:


Hi Robert,

This kind of configuration is new to me and need guidance. I am just wondering how do I sent the call to unity for Schedule and Holiday?

thanks
Hamu

________________________________
From: Wykoff, Robert <rwykoff at sentinel.com<mailto:rwykoff at sentinel.com>>
Sent: Friday, August 4, 2017 12:40 PM
To: Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list
Subject: RE: Need guidence to move Avaya users to cisco CUCM

Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill sets should work.



<image001.jpg>
Robert Wykoff
Western Region Team Lead, Collaboration, Security, R/S,  Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach:  1-480-897-5938
Email/Webex: rwykoff at sentinel.com<mailto:rwykoff at sentinel.com>

Customer Service:  1-800-860-8102<tel:+18008608102> (24x7x365)



From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso <hebiso2010 at hotmail.com<mailto:hebiso2010 at hotmail.com>>; cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably get something close to what you want.





There are no skill levels in CUCM, that is what contact center is for.  The closest you will get is longest idle in your line group settings.



Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hamu Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this without contact Center.
<image002.png>



If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level
<image003.png>
<image004.png>



Any help is greatly appreciated.



Thank you very much in advance.



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