[cisco-voip] Question Concerning 3rd-Party Apps that work through Cisco Expressway
Mitch Johnson
mitchone at reagan.com
Sat Aug 5 12:27:19 EDT 2017
I’ve been trying to connect a 3rd Party phone. I’ve been trying Linphone with no success. The reason for Linphone as it does both voice and chat and it supports SRTP.
Has anyone had any luck with using 3rd Party apps through MRA, probably through a proxied SIP connection from Expressway-C to CUCM? I hate to go down the rabbit hole too far and burn up valuable cycles if it’s not possible.
However, if someone has done this, any solid guidance would be appreciated. BTW, my CUCM cluster is not in mixed-mode, terminating SRTP on the Expressways, don’t have a requirement for anything else.
Thanks so much
--
Mitch Johnson
Sent with Airmail
On August 5, 2017 at 12:01:39 PM, cisco-voip-request at puck.nether.net (cisco-voip-request at puck.nether.net) wrote:
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Today's Topics:
1. Need guidence to move Avaya users to cisco CUCM (Hamu Ebiso)
2. Re: Need guidence to move Avaya users to cisco CUCM
(Matthew Loraditch)
3. Re: Need guidence to move Avaya users to cisco CUCM
(Wykoff, Robert)
4. Re: Need guidence to move Avaya users to cisco CUCM (Hamu Ebiso)
5. Re: Need guidence to move Avaya users to cisco CUCM (Hamu Ebiso)
----------------------------------------------------------------------
Message: 1
Date: Fri, 4 Aug 2017 17:23:00 +0000
From: Hamu Ebiso <hebiso2010 at hotmail.com>
To: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM
Message-ID:
<MWHPR1201MB255736A0D7BBEE9863BC850BD6B60 at MWHPR1201MB2557.namprd12.prod.outlook.com>
Content-Type: text/plain; charset="iso-8859-1"
I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.
They have Holiday recording in Avaya and wondering how to replicate this without contact Center.
[cid:d8bd4874-f66c-4482-87e3-c0eb0afe0bc3]
If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level
[cid:a3ab799b-a91c-41bf-b36b-d5acdc89ae0b]
[cid:8ba9c414-c300-45d3-8514-580e8530bc4f]
Any help is greatly appreciated.
Thank you very much in advance.
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------------------------------
Message: 2
Date: Fri, 4 Aug 2017 17:33:34 +0000
From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
To: Hamu Ebiso <hebiso2010 at hotmail.com>, cisco-voip voyp list
<cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco
CUCM
Message-ID:
<BN6PR08MB278756BFF9E3DE06AFDC22D8B3B60 at BN6PR08MB2787.namprd08.prod.outlook.com>
Content-Type: text/plain; charset="us-ascii"
Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably get something close to what you want.
There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings.
Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hamu Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM
I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.
They have Holiday recording in Avaya and wondering how to replicate this without contact Center.
[cid:image002.png at 01D30D25.CD016C90]
If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level
[cid:image003.png at 01D30D25.CD016C90]
[cid:image004.png at 01D30D25.CD016C90]
Any help is greatly appreciated.
Thank you very much in advance.
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------------------------------
Message: 3
Date: Fri, 4 Aug 2017 17:40:04 +0000
From: "Wykoff, Robert" <rwykoff at sentinel.com>
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>, Hamu Ebiso
<hebiso2010 at hotmail.com>, cisco-voip voyp list
<cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco
CUCM
Message-ID: <f6d1a1fb29d04c0bb9a1be38ce65761f at sentinel.com>
Content-Type: text/plain; charset="us-ascii"
Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill sets should work.
[CCIE_Collaboration_75px]
Robert Wykoff
Western Region Team Lead, Collaboration, Security, R/S, Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach: 1-480-897-5938
Email/Webex: rwykoff at sentinel.com<mailto:rwykoff at sentinel.com>
Customer Service: 1-800-860-8102<tel:+18008608102> (24x7x365)
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso <hebiso2010 at hotmail.com>; cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM
Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably get something close to what you want.
There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings.
Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hamu Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM
I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.
They have Holiday recording in Avaya and wondering how to replicate this without contact Center.
[cid:image002.png at 01D30D0E.066C4B20]
If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level
[cid:image003.png at 01D30D0E.066C4B20]
[cid:image004.png at 01D30D0E.066C4B20]
Any help is greatly appreciated.
Thank you very much in advance.
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------------------------------
Message: 4
Date: Fri, 4 Aug 2017 17:43:18 +0000
From: Hamu Ebiso <hebiso2010 at hotmail.com>
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>, "cisco-voip
voyp list" <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco
CUCM
Message-ID:
<MWHPR1201MB25573E0717B373DC35DE946ED6B60 at MWHPR1201MB2557.namprd12.prod.outlook.com>
Content-Type: text/plain; charset="windows-1252"
Thank you Very much Matt for your imput. I know there will not be any Skill group CUCM but wondering guidance how configure other functionality in CUCM and unity server.
thanks
Hamu
________________________________
From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Sent: Friday, August 4, 2017 12:33 PM
To: Hamu Ebiso; cisco-voip voyp list
Subject: RE: Need guidence to move Avaya users to cisco CUCM
Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
Managing Schedules and Holidays in Cisco Unity Connection 9<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf>
www.cisco.com
11-2 System Administration Guide for Cisco Unity Connection Release 9.x Chapter 11 Managing Schedules and Holidays in Cisco Unity Connection 9.x
You can run your Hunt group through there via an auto attendant and probably get something close to what you want.
There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings.
Matthew G. Loraditch ? CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hamu Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM
I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.
They have Holiday recording in Avaya and wondering how to replicate this without contact Center.
[cid:image002.png at 01D30D25.CD016C90]
If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level
[cid:image003.png at 01D30D25.CD016C90]
[cid:image004.png at 01D30D25.CD016C90]
Any help is greatly appreciated.
Thank you very much in advance.
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------------------------------
Message: 5
Date: Fri, 4 Aug 2017 17:51:59 +0000
From: Hamu Ebiso <hebiso2010 at hotmail.com>
To: "Wykoff, Robert" <rwykoff at sentinel.com>, Matthew Loraditch
<MLoraditch at heliontechnologies.com>, cisco-voip voyp list
<cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco
CUCM
Message-ID:
<MWHPR1201MB255773EFC3E072A39F564A18D6B60 at MWHPR1201MB2557.namprd12.prod.outlook.com>
Content-Type: text/plain; charset="windows-1252"
Hi Robert,
This kind of configuration is new to me and need guidance. I am just wondering how do I sent the call to unity for Schedule and Holiday?
thanks
Hamu
________________________________
From: Wykoff, Robert <rwykoff at sentinel.com>
Sent: Friday, August 4, 2017 12:40 PM
To: Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list
Subject: RE: Need guidence to move Avaya users to cisco CUCM
Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill sets should work.
[CCIE_Collaboration_75px]
Robert Wykoff
Western Region Team Lead, Collaboration, Security, R/S, Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach: 1-480-897-5938
Email/Webex: rwykoff at sentinel.com<mailto:rwykoff at sentinel.com>
Customer Service: 1-800-860-8102<tel:+18008608102> (24x7x365)
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso <hebiso2010 at hotmail.com>; cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM
Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably get something close to what you want.
There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings.
Matthew G. Loraditch ? CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hamu Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM
I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.
They have Holiday recording in Avaya and wondering how to replicate this without contact Center.
[cid:image002.png at 01D30D0E.066C4B20]
If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level
[cid:image003.png at 01D30D0E.066C4B20]
[cid:image004.png at 01D30D0E.066C4B20]
Any help is greatly appreciated.
Thank you very much in advance.
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