[cisco-voip] UCCX adding ring before hold music

[Anthony Holloway]

What you need to make a menu selection first in order to determine the
queue?

I would go with Brian's recommendation or alternatively don't hold the call
at all and just use the Play Prompt step to play an audio file which
contains a ringing sound in it.

On Fri, Dec 1, 2017 at 11:55 AM Carlo Calabrese via cisco-voip <
cisco-voip at puck.nether.net> wrote:

> Before you accept the call, Check to see if all agents are busy, if so,
> add a delay of 1 or 2 seconds before you accept the call.
>
>
> ------------------------------
> *From:* ccie collan <cciecollab2017 at gmail.com>
> *To:* cisco-voip at puck.nether.net
> *Sent:* Friday, December 1, 2017 8:29 AM
> *Subject:* [cisco-voip] UCCX adding ring before hold music
>
> Hello ,
>
> when all of the agents are busy on the calls, when calls come into UCCX
> customers here music on hold , can you please advise how i can rings before
> the call enters the hold cycle ?
>
> Thank you .
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