[cisco-voip] External MOH Not Working

Wed Feb 15 19:32:24 EST 2017

Hi Ruben,

1.       What type of MOH ? unicast or multicast

2.       What is the gateway/cube in the call flow ? And what is the IOS version ?

Regards
Prashanthi Velpula

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ruben Trujillo via cisco-voip
Sent: Thursday, 16 February 2017 10:50
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] External MOH Not Working

Hello,

We're seeing a weird issue after a recent migration to SIP trunks for some of our offices.  The MOH is set to silent for both internal and external callers in CUCM via the Common Device Config.  This works fine for internal calls but plays hold tones for external callers.  I've done some research on this and it appears to be related to having a SIP trunk versus a traditional T1.  I just can't find anything that definitively says what it is.  Has anyone experienced this and found a fix?

Thanks,
Ruben Trujillo
IT Telecom

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