[cisco-voip] External MOH Not Working

[Brian Meade]

I'd check what codec is being negotiated on the SIP Trunk side of the
call.  Check the region config between the SIP trunk and the MOH Servers in
the SIP Trunk MRGL to see what codec MoH will negotiate to most likely.
You may need to enable G729 streaming under IPVMSA Service Parameters.

On Wed, Feb 15, 2017 at 6:49 PM, Ruben Trujillo via cisco-voip <
cisco-voip at puck.nether.net> wrote:

> Hello,
>
>
>
> We’re seeing a weird issue after a recent migration to SIP trunks for some
> of our offices.  The MOH is set to silent for both internal and external
> callers in CUCM via the Common Device Config.  This works fine for internal
> calls but plays hold tones for external callers.  I’ve done some research
> on this and it appears to be related to having a SIP trunk versus a
> traditional T1.  I just can’t find anything that definitively says what it
> is.  Has anyone experienced this and found a fix?
>
>
>
> Thanks,
> Ruben Trujillo
>
> IT Telecom
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170216/1de9a26f/attachment.html>