[cisco-voip] Uccx finesse 10.6 layout and custom variables for teams

[Anthony Holloway]

Hi Bill,

The question was in regards to the call variable layout.  You are correct,
in the context of Finesse layouts.

Multiple Call Variables Layouts

In previous releases, Finesse only supported one default Call Variables
Layout. With Release 11.0(1), the Call Variables Layout gadget allows you
to define up to 200 unique Call Variables Layouts (one default layout and
199 custom layouts) to display on the Finesse agent desktop. As part of
this functionality:

   -

   You can use a workflow to specify the Call Variables Layout that an
   agent sees when they receive a call.

   -

   For a new Release 11.0(1) installation, Finesse provides a default
   layout.

   -

   For upgrades from an earlier release, Finesse migrates the previously
   configured default layout and assigns it the default name and description.

Source:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/release/docs/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution_chapter_011.html#CFIN_TP_M357DF15_00

On Fri, Feb 17, 2017 at 12:15 AM Bill Talley <btalley at gmail.com> wrote:

> Are you certain about that?   I thought there was something under the Team
> Resource tab in Finesse Administration where you could override the default
> desktop layout by team?  Could have sworn I've done that once or twice, but
> maybe I'm mistaken... I have been before, lol.
>
> On Thu, Feb 16, 2017 at 8:42 AM, ccie collan <cciecollab2017 at gmail.com>
> wrote:
>
> Hello everyone ,
>
> It looks like Uccx 10.6 does not support different layout for each team .
> Does anyone have any idea how to manage all variables as not all of my
> teams have same variable information .
>
> Uccx 11 offers it but upgrading this year is not an option for us .
>
> Any input you all can provide is appreciated , thank you for the help .
>
>
>
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