[cisco-voip] UCCX script question

[Andrew Grech]

Been awhile since I checked, but I have a feeling the directory where that
example emergency script stores it's file is not persistent on
reboot/upgrade

On Mon, 2 Jan 2017, 1:42 PM Terry Oakley <Terry.Oakley at rdc.ab.ca> wrote:

> Thanks Ray.  Some very good examples and some great assistance.   Thank
> you.
>
>
>
> *From:* Ray Maslanka [mailto:ray.maslanka at gmail.com]
> *Sent:* December 31, 2016 12:35 PM
> *To:* Terry Oakley <Terry.Oakley at rdc.ab.ca>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX script question
>
>
>
> Terry,
>
> You can find good examples of scripts that will help you with this in
> Cisco's script repository.  You can download what I believe is the latest
> here:
> http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip
>
> Check out the BaseLinePrompt.aef script as an example of a way to allow
> users the ability to record prompts via a TUI.  You can give users the
> ability to record and / or rerecord a prompt that's referenced in your
> script over the phone as necessary (i.e.  "email is down" vs. "internet is
> down", etc.) without a UCCX administrator's assistance.
>
> Then you can use the logic found in the sample emergency.aef and
> emergencyCheck.aef scripts to allow the same TUI user to indicate that that
> newly recorded "emergency" prompt should be played, rather than your normal
> "all services are working" prompt.
>
> Hope that helps.
>
> Ray Maslanka
>
>
>
> On Sat, Dec 31, 2016 at 12:19 AM, Terry Oakley <Terry.Oakley at rdc.ab.ca>
> wrote:
>
> Does anyone have an example of a UCCX script that has the ability for a
> call centre or service desk to change a prompt?
>
>
>
> An example would be based on our ServiceDesk wanting to change the welcome
> prompt to inform the caller that ‘all services are working’ to ‘email is
> down’ etc.   I was hoping that someone would have an example of a script
> that would allow the call centre staff to change the script without having
> to load prompts or edit the script.
>
>
>
> Thanks
>
>
>
> Terry
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
> *| *T4N 5H5
>
> work (403) 342-*3521   **| * FAX (403) 343-4034
>
>
>
>
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