[cisco-voip] UCCX script question

[Brian Meade]

It uploads the WAV file as a prompt so it should be persistent across
reboots/upgrades.

On Sun, Jan 1, 2017 at 10:44 PM, Andrew Grech <agrech88 at gmail.com> wrote:

> Been awhile since I checked, but I have a feeling the directory where that
> example emergency script stores it's file is not persistent on
> reboot/upgrade
>
> On Mon, 2 Jan 2017, 1:42 PM Terry Oakley <Terry.Oakley at rdc.ab.ca> wrote:
>
>> Thanks Ray.  Some very good examples and some great assistance.   Thank
>> you.
>>
>>
>>
>> *From:* Ray Maslanka [mailto:ray.maslanka at gmail.com]
>> *Sent:* December 31, 2016 12:35 PM
>> *To:* Terry Oakley <Terry.Oakley at rdc.ab.ca>
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] UCCX script question
>>
>>
>>
>> Terry,
>>
>> You can find good examples of scripts that will help you with this in
>> Cisco's script repository.  You can download what I believe is the latest
>> here: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_
>> contact/contact_center/crs/express_9_02/design/guide/
>> script_repository_902.zip
>>
>> Check out the BaseLinePrompt.aef script as an example of a way to allow
>> users the ability to record prompts via a TUI.  You can give users the
>> ability to record and / or rerecord a prompt that's referenced in your
>> script over the phone as necessary (i.e.  "email is down" vs. "internet is
>> down", etc.) without a UCCX administrator's assistance.
>>
>> Then you can use the logic found in the sample emergency.aef and
>> emergencyCheck.aef scripts to allow the same TUI user to indicate that that
>> newly recorded "emergency" prompt should be played, rather than your normal
>> "all services are working" prompt.
>>
>> Hope that helps.
>>
>> Ray Maslanka
>>
>>
>>
>> On Sat, Dec 31, 2016 at 12:19 AM, Terry Oakley <Terry.Oakley at rdc.ab.ca>
>> wrote:
>>
>> Does anyone have an example of a UCCX script that has the ability for a
>> call centre or service desk to change a prompt?
>>
>>
>>
>> An example would be based on our ServiceDesk wanting to change the
>> welcome prompt to inform the caller that ‘all services are working’ to
>> ‘email is down’ etc.   I was hoping that someone would have an example of a
>> script that would allow the call centre staff to change the script without
>> having to load prompts or edit the script.
>>
>>
>>
>> Thanks
>>
>>
>>
>> Terry
>>
>>
>>
>> *Terry Oakley*
>>
>> Telecommunications Coordinator *| *Information Technology Services
>>
>> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
>> *| *T4N 5H5
>>
>> work (403) 342-*3521   **| * FAX (403) 343-4034
>>
>>
>>
>>
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