[cisco-voip] UCCX Standard License

[Ben Amick]

Oh yeah, I forgot about the piece that they're doing away with QM as well, in favor of upgrading all to AQM (basically the same plus screen recording). There's still the basic call recording option if you want to drop a tier there though.

Ben Amick
Telecom Analyst

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, January 31, 2017 10:43 AM
To: Antonis Kouloglou <akoul at dataways.gr>; cisco-voip at puck-nether.net <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX Standard License




According to the Product Migration options below (emphasis mine), I believe your assumption is correct.



Product Migration Options

There is no replacement available for the Cisco Unified Contact Center Express Standard licenses and Cisco Unified Workforce Optimization Quality Management Licenses for Cisco Unified Contact Center Express 10, 10.5, 10.6 and 11.0 at this time.

Customers on Standard licenses are encouraged to migrate to Enhanced or Premium licenses. Customers who upgrade Quality Management licenses to version 11.5 will be migrated to Advanced Quality Management. Information about this product can be found at: http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html.
[http://www.cisco.com/web/fw/i/logo-open-graph.gif]<http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>

Cisco Unified Contact Center Express - Cisco<http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
www.cisco.com<http://www.cisco.com>
Cisco Unified Contact Center Express is a single-server, integrated 'contact center in a box' for both formal and informal contact centers.




---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Antonis Kouloglou <akoul at dataways.gr<mailto:akoul at dataways.gr>>
Sent: Tuesday, January 31, 2017 10:35 AM
To: cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>
Subject: [cisco-voip] UCCX Standard License

Hi all,
i am really confused so i would your opinion on that:
I have recently seen this EOL-EOS notice regarding UCCX Standard Seats:
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
[http://www.cisco.com/web/fw/i/logo-open-graph.gif]<http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>

End-of-Sale and End-of-Life Announcement for the Cisco ...<http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
www.cisco.com<http://www.cisco.com>
Milestone. Definition. Date. End-of-Life Announcement Date. The date the document that announces the end-of-sale and end-of-life of a product is distributed to the ...



So, addon licenses are still available but NEW licenses are EOS even for
11.0?
Does this mean that Standard version is going to be dissmissed and all
customers should move to Enhanced or Premium?

BR
Antonis

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