[cisco-voip] Random DND?

[Lelio Fulgenzi]

I think you hit the nail on the head - I was surprised to see DND working on the phone via Jabber. Without softkeys, you need to unset it with Jabber as well. Is it possible for Jabber to set the user to Away after a period of time even with it set to DND?

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Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ben Amick
Sent: Thursday, July 06, 2017 8:39 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Random DND?

Hey Guys,
Randomly have this issue, select users will report being in a DND status, in some cases with users that do not even have the DND feature configured in their softkey templates. I believe this may be connected to users putting themselves in DND via Jabber, but upon checking, their Jabber statuses are set to available or away. Anyone know what could be triggering this?

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