[cisco-voip] Reason codes

[Anthony Holloway]

In CAD its wrap up timer. Agent must be in work state. In Finesse it's
during the call that you can choose a wrap up code. A little nicer in my
opinion.
On Wed, Jun 14, 2017 at 12:59 PM <norm.nicholson at kitchener.ca> wrote:

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> Is there a timer for the reason codes to be presented to agents or does it
> follow the wrap up code timer ?
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> Thanks
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> *Norm Nicholson*
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> *Telecom Analyst*
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> *City of Kitchener*
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> *(519) 741-2200 x 7000*
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