[cisco-voip] CCX Generating name prompt from query?

[Anthony Holloway]

No, I don't believe that feature exists in UCCX.  It seems to me like
you'll need ASR integrated with UCCX to get that feature.

On Tue, Mar 7, 2017 at 8:09 AM Ben Amick <bamick at humanarc.com> wrote:

> In our CCX environment, we don’t have ASR, but we have a desire for a
> script placed against a SQL database to use an account number to grab
> information to report to the user. One of these pieces of information is
> the account owner’s name, and we would like for this to be repeated back to
> the user to verify their identity. So something along the lines of:
>
> ·         Please enter your account number.
>
> ·         Thank you. Am I speaking with [Name from Database]? Press 1 for
> yes, and 2 for no.
>
> Would it be possible for this name to automatically be generated as a
> prompt like Unity does with new users?
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
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