[cisco-voip] Jabber voicemail issue only on IPhone

[Ryan Huff]

While I have not put in a ton of research into "why"; I had a similar issue and I set the SIP Digest Auth to enable (but didn't provide the actual digest user) and it was able to connect. Clearly the TCT device profile, like any other, has no tangible relationship to the voicemail service profile.


________________________________
From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Thursday, March 23, 2017 10:13 AM
To: Ryan Huff; naresh rathore
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Jabber voicemail issue only on IPhone

Huh, maybe I'm not recalling correctly, but I can't say that I've ever had to set the Digest user on the TCT before and voicemail works just fine.  Since when did we start needing to do this step?

Also, since when did the TCT device have a relationship with the voice mail service profile assigned to the user?  What if he didn't have a TCT device because he didn't want to burn the license, but needed Jabber on his iPhone anyway?

I think Naresh should generate a problem report on the Jabber client after attempting to access his voice messages and then look at the logs.

On Thu, Mar 23, 2017 at 4:34 AM Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:
In the TCT device profile for the Jabber iPhone; please verify that "Digest User" under "Protocol Specific Information" is set to the correct owning user and "Enable Sip Digest Authentication" is set to "Enable" under "Product Specific Configuration Layout".

Thanks,

Ryan

On Mar 23, 2017, at 2:42 AM, naresh rathore <nareh84 at hotmail.com<mailto:nareh84 at hotmail.com>> wrote:


hi All,



when i login jabber from my desktop/laptop, i can access voicemail without any issue. but if i login via IPhone the voicemail service keep reconnecting and gives the following error.



"cannot connect to voicemail server. check your network settings. Reconnect"



I face this issue when i connect either internally (wifi) or via mobile data. please suggest what could be the cause of this issue.


CUCM: 11.5.1.11900-26



Regards



Naray

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