[cisco-voip] no ringback tone for incoming calls

[naresh rathore]

hi



The spoke site has MRGL assigned with Announciator as SW MRG (2nd priority) while hardware MRG (1st priority). I changed the priority of SW MRG but still i hear silence.



Regards



Naray

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of naresh rathore <nareh84 at hotmail.com>
Sent: Monday, May 8, 2017 4:36 PM
To: Brian Meade
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] no ringback tone for incoming calls


hi Brian



thanks for the reply,




there are two sites, CUCM and UCCX are at HQ.



1. i dedicated one number to go to UCCX trigger number. i can hear welcome message. when i select an option (this option use call redirect step and divert the call to hunt group), i call is redirected to huntgroup and i can hear the ring back. this happens when i dedicate one number at HQ SIP gateway ( call-----------> hq sip gateway ----------> cucm (uccx trigger)-----------> uccx (select option) ---------------- > CUCM (hunt group)



2. i dedicated one number from Spoke site to hit the same trigger. i can hear welcome message and when i select option. the call is diverted to the hunt group but i cant hear the ringback. should i check the Annunciator resource assigned to spoke router?



Regards



 Naray

________________________________
From: bmeade90 at gmail.com <bmeade90 at gmail.com> on behalf of Brian Meade <bmeade90 at vt.edu>
Sent: Thursday, May 4, 2017 9:05 PM
To: naresh rathore
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] no ringback tone for incoming calls

Is this for initial ringback or ringback while a call is being transferred after selecting an option?  CUCM uses annunciators for playing ringback on a transfer scenario so you might want to check the gateway MRGL has access to annunciator resources.

On Wed, May 3, 2017 at 10:00 PM, naresh rathore <nareh84 at hotmail.com<mailto:nareh84 at hotmail.com>> wrote:

hi,



I am facing the issue in which when i call internal trigger number (CUCM ---> UCCX), i can hear the ringback tone. but when i call from mobile to the voicegateway (mobile -------ISDN-----> voice gateway ------H323 --------------> CUCM) i cant hear ringback tone when i select the option in IVR.


progress indicator setup 3 is already configured. see the following dialpeer on the voice gateway


rap-adl-rc01#sh run | sec dial-peer
dial-peer voice 2001 voip
 description Publisher
 translation-profile incoming Outside-Lines-Inbound
 preference 2
 destination-pattern 888..
 progress_ind setup enable 3
 session target ipv4:<cucm pub>
 incoming called-number .
 voice-class codec 10
 voice-class h323 10
 dtmf-relay cisco-rtp h245-signal h245-alphanumeric
 no vad
dial-peer voice 2002 voip
 description Subscriber
 translation-profile outgoing Outside-Lines-Outbound
 preference 1
 destination-pattern 888..
 progress_ind setup enable 3
 session target ipv4:<cucm-sub>
 incoming called-number .
 voice-class codec 10
 voice-class h323 10
 dtmf-relay cisco-rtp h245-signal h245-alphanumeric


Regards


Naresh Rathore


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