[cisco-voip] no ringback tone for incoming calls

Tue May 9 00:11:22 EDT 2017

Hi Naresh,

So, the spoke is H323 site and site that works is SIP ? and if fails for H323 site, will be good to start looking at debugs and CCM trace.

Debugs from H323 site for a test call logged to the buffer:

Config t
No logging console
No logging monitor
Logging buffered 2000000 debug
Exit
Clear log
Debug isdn q931
Debug h225 asn1
Debug h245 asn1
Debug voip ccapi inout
Clear log
Now place the test call

And once done, collect relative range Cisco Call manager trace for 20 minutes. And if you can provide these logs, will be good to start looking at logs.

Also, what's CUCM version ?
Regards
Prashanthi Velpula

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of naresh rathore
Sent: Tuesday, 9 May 2017 13:54
To: Brian Meade <bmeade90 at vt.edu>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] no ringback tone for incoming calls

hi

The spoke site has MRGL assigned with Announciator as SW MRG (2nd priority) while hardware MRG (1st priority). I changed the priority of SW MRG but still i hear silence.

Regards

Naray

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of naresh rathore <nareh84 at hotmail.com<mailto:nareh84 at hotmail.com>>
Sent: Monday, May 8, 2017 4:36 PM
To: Brian Meade
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] no ringback tone for incoming calls

hi Brian

thanks for the reply,

there are two sites, CUCM and UCCX are at HQ.

1. i dedicated one number to go to UCCX trigger number. i can hear welcome message. when i select an option (this option use call redirect step and divert the call to hunt group), i call is redirected to huntgroup and i can hear the ring back. this happens when i dedicate one number at HQ SIP gateway ( call-----------> hq sip gateway ----------> cucm (uccx trigger)-----------> uccx (select option) ---------------- > CUCM (hunt group)

2. i dedicated one number from Spoke site to hit the same trigger. i can hear welcome message and when i select option. the call is diverted to the hunt group but i cant hear the ringback. should i check the Annunciator resource assigned to spoke router?

Regards

 Naray

________________________________
From: bmeade90 at gmail.com<mailto:bmeade90 at gmail.com> <bmeade90 at gmail.com<mailto:bmeade90 at gmail.com>> on behalf of Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Thursday, May 4, 2017 9:05 PM
To: naresh rathore
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] no ringback tone for incoming calls

Is this for initial ringback or ringback while a call is being transferred after selecting an option?  CUCM uses annunciators for playing ringback on a transfer scenario so you might want to check the gateway MRGL has access to annunciator resources.

On Wed, May 3, 2017 at 10:00 PM, naresh rathore <nareh84 at hotmail.com<mailto:nareh84 at hotmail.com>> wrote:

hi,

I am facing the issue in which when i call internal trigger number (CUCM ---> UCCX), i can hear the ringback tone. but when i call from mobile to the voicegateway (mobile -------ISDN-----> voice gateway ------H323 --------------> CUCM) i cant hear ringback tone when i select the option in IVR.

progress indicator setup 3 is already configured. see the following dialpeer on the voice gateway

rap-adl-rc01#sh run | sec dial-peer
dial-peer voice 2001 voip
 description Publisher
 translation-profile incoming Outside-Lines-Inbound
 preference 2
 destination-pattern 888..
 progress_ind setup enable 3
 session target ipv4:<cucm pub>
 incoming called-number .
 voice-class codec 10
 voice-class h323 10
 dtmf-relay cisco-rtp h245-signal h245-alphanumeric
 no vad
dial-peer voice 2002 voip
 description Subscriber
 translation-profile outgoing Outside-Lines-Outbound
 preference 1
 destination-pattern 888..
 progress_ind setup enable 3
 session target ipv4:<cucm-sub>
 incoming called-number .
 voice-class codec 10
 voice-class h323 10
 dtmf-relay cisco-rtp h245-signal h245-alphanumeric

Regards

Naresh Rathore

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