[cisco-voip] jabber-config.xml not being downloaded or being ignored

[ROZA, Ariel]

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and can´t see what I´m missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
It´s accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756


Regards,

Ariel.


[cid:image002.jpg at 01D354AF.D6B1C1A0]Ariel Roza
Support Engineer / Southern Cone
t: +54 11 5282-0458
c: +54 9 11 5017-4417
Av. Belgrano 955 - Piso 20 - CABA - Argentina - C1092AAJ
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