[cisco-voip] Skipping * on inbound external calls to Unity

[Matthew Huff]

That’s exactly what I have. However, when you dial that DID, you get a prompt asking you to enter the phone number you want to leave a message for instead of asking you to sign-in. However, if you type “*”, it will let you sign in. From google, this appears to be normal issue and the recommendation is to train users to know that. Our users aren’t that trainable however.

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Matthew Huff             | 1 Manhattanville Rd
Director of Operations   | Purchase, NY 10577
OTA Management LLC       | Phone: 914-460-4039
aim: matthewbhuff        | Fax:   914-694-5669

From: Charles Goldsmith [mailto:wokka at justfamily.org]
Sent: Tuesday, October 3, 2017 12:41 PM
To: Matthew Huff <mhuff at ox.com>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Skipping * on inbound external calls to Unity

IIRC, you should be able to setup a direct routing rule with the DID and have it send to Conversation > Attempt Sign-In.

On CUCM, just setup a CTI-RP to send the number over to CUC.

On Tue, Oct 3, 2017 at 10:52 AM, Matthew Huff <mhuff at ox.com<mailto:mhuff at ox.com>> wrote:
If we have an externally available number to access Unity voicemail, is there anyway of changing it so that it doesn't prompt asking for phone number to dial? You can hit * to enter your extension and passcode, but only if you remember to hit *.



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Matthew Huff             | 1 Manhattanville Rd
Director of Operations   | Purchase, NY 10577
OTA Management LLC       | Phone: 914-460-4039<tel:914-460-4039>
aim: matthewbhuff        | Fax:   914-694-5669<tel:914-694-5669>


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