[cisco-voip] Skipping * on inbound external calls to Unity

[Anthony Holloway]

It might be the small difference with the word "Attempt."

*Attempt Sign-In*—Sends the call to the user sign in conversation, if the
calling number belongs to a user. The calling number is used as the ID. If
the call is not from a user, the next rule in the routing table is applied
to the call information.

*Sign-In*—Sends the call to the user sign in conversation, which prompts
the caller to enter an ID.

On Tue, Oct 3, 2017 at 11:47 AM Matthew Huff <mhuff at ox.com> wrote:

> That’s exactly what I have. However, when you dial that DID, you get a
> prompt asking you to enter the phone number you want to leave a message for
> instead of asking you to sign-in. However, if you type “*”, it will let you
> sign in. From google, this appears to be normal issue and the
> recommendation is to train users to know that. Our users aren’t that
> trainable however.
>
>
>
> ----
>
> Matthew Huff             | 1 Manhattanville Rd
>
> Director of Operations   | Purchase, NY 10577
>
> OTA Management LLC       | Phone: 914-460-4039 <(914)%20460-4039>
>
> aim: matthewbhuff        | Fax:   914-694-5669 <(914)%20694-5669>
>
>
>
> *From:* Charles Goldsmith [mailto:wokka at justfamily.org]
> *Sent:* Tuesday, October 3, 2017 12:41 PM
> *To:* Matthew Huff <mhuff at ox.com>
> *Cc:* cisco-voip voyp list <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Skipping * on inbound external calls to Unity
>
>
>
> IIRC, you should be able to setup a direct routing rule with the DID and
> have it send to Conversation > Attempt Sign-In.
>
>
>
> On CUCM, just setup a CTI-RP to send the number over to CUC.
>
>
>
> On Tue, Oct 3, 2017 at 10:52 AM, Matthew Huff <mhuff at ox.com> wrote:
>
> If we have an externally available number to access Unity voicemail, is
> there anyway of changing it so that it doesn't prompt asking for phone
> number to dial? You can hit * to enter your extension and passcode, but
> only if you remember to hit *.
>
>
>
> ----
> Matthew Huff             | 1 Manhattanville Rd
> Director of Operations   | Purchase, NY 10577
> OTA Management LLC       | Phone: 914-460-4039
> aim: matthewbhuff        | Fax:   914-694-5669
>
>
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