[cisco-voip] Cisco MediaSense get old recording calls

[Loren Hillukka]

Check the disk space used on the recording partition. If it is at 90%, Mediasense will prune regardless of your retention setting.

On Oct 30, 2017, at 4:52 PM, Claiton Campos <claitoncampos at gmail.com<mailto:claitoncampos at gmail.com>> wrote:

Hi Chris,
The setting is for 365 days, as shown in the image below.

<image.png>

Best Regards,

2017-10-30 14:35 GMT-02:00 Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>>:
Hi Claiton,

MediaSense comes with default pruning settings that deletes older recordings based on age or available disk space. Are your settings set to 30 days? If so, those recordings have been deleted. Cisco doesn’t have any way to recover deleted recordings.

<image001.png>



Chris Ward
ENGINEER.TECHNICAL MARKETING
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Tel: +1 408 894 3751<tel:(408)%20894-3751>

Cisco Systems, Inc.
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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Claiton Campos
Sent: Friday, October 27, 2017 1:52 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Cisco MediaSense get old recording calls

Hello everyone,
I have a call recording environment being performed by MediaSense, but I can not
search for calls that have been recorded for more than 30 days. All calls are recorded in
local disk of MediaSense. Does anyone know how to rescue these files?

Best Regards,

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