[cisco-voip] Adding custom entries to the Unity directory?

[Anthony Holloway]

If you already have a mailbox in there for Helpdesk, can't you just change
the Standard Transfer Rule on that mailbox, to whatever number you need the
caller transferred to?

On Wed, Sep 27, 2017 at 8:44 AM Ben Amick <bamick at humanarc.com> wrote:

> Hey, running 9.1 here, I was recently asked if we could add our helpdesk
> number into the search by name directory in Unity – We do have a box in
> there for helpdesk, but the actual line for our helpdesk extension is tied
> to a call handler for the prompt. Is there any way we can add an entry into
> the unity directory to allow this to be searched for?
>
>
>
> Ben Amick
>
> Unified Communications Analyst
>
>
>
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