[cisco-voip] 8865 + KEM + Video Calls

[Lelio Fulgenzi]

I keep forgetting this, but the SU readme files have additional information that the release notes don’t have. For some reason. That’s where the TAC directed me to find out whether a phone is supported or not. If it’s supported, i.e. not needed a dev pack, it will be listed in the firmware section.

I just checked, no firmware listed for the KEM modules in either SU3 or SU4 readme. So no real help there. ☹

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From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Anthony Holloway
Sent: Friday, August 10, 2018 2:40 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] 8865 + KEM + Video Calls

The module is the single LCD flat one, not the dual screen angled one.  The module in CUCM is listed as "BEKEM 36-Button Line Expansion Module" as opposed to "CP-8800-Video 28 Button Key Expansion Module" or even "CP-8800-Audio 28 Button Key Expansion Module"

Interestingly, I have both an 11.5(1)SU3 and an 11.5(1)SU4 deployment to look at, and the SU3 one doesn't have the newer KEM selections in the drop down, but the SU4 one does.  So, you would think that the SU4 Release Notes would mention it, but there's nothing in there.

I'd be surprised if the module itself is causing the phone to negotiate video or not, but I suppose Cisco does like to keep us on our toes.


On Fri, Aug 10, 2018 at 11:30 AM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
The CP-BEKEM or the newer one? I’m speculating based on the way the newer one is listed as a video expansion module in some places you need the newer one..



Matthew Loraditch​

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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Friday, August 10, 2018 12:13 PM
To: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] 8865 + KEM + Video Calls

I have a use case on an 8865 with the KEM, and a Line configured per the usual setup.  If that line is on the phone itself, I can call it, and get video to establish.  If I move the line to the KEM, I can call it, but get audio only.

Is that working as designed, a configuration miss on my part, or a defect?

Unfortunately, I don't have access to many expansion modules (none actually), so testing different setups/firmware versions is not possible.

Thanks in advanced.
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