[cisco-voip] 8851 call with headset and ahndest

[James Buchanan]

Hi Reto,

With the newer phones, and I believe even with 7961/62 phones, Cisco
separated the audio interfaces physically, making this former functionality
impossible. The best thing to do is to use a Y-adapter quick disconnect
cable to have two headsets on at the same time or use some sort of
monitoring/barge software like Cisco Finesse offers.

Thanks,

James

On Fri, Aug 17, 2018 at 11:59 AM Reto Gassmann <voip at mrga.ch> wrote:

> Hallo Group
>
> We are currently changing our old 7960 phones to 8851.
> With the old phones it was possible to use the headset and the handset at
> the same time. So it was possible to coach new workers during a call.
> Now with the 8851 this is no longer possible. Only headset or handset.
> Is there a setting to change that or does anyone know an other solution?
>
> Thanks Reto
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