[cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates

[Nick Britt]

Hey Abhiram,

This is awesome. Just added to our team chat.

Would love to see one for CUCM etc.

Cheers


On Tue, Feb 13, 2018 at 7:30 PM, Abhiram Kramadhati (akramadh) <
akramadh at cisco.com> wrote:

> Hi all,
>
>
>
> We have always received feedback from our partner summits, CiscoLive and
> forums here that there can be a better way to deliver updates about latest
> ES’s, field notices and general information that is not necessarily in our
> documentation. The problem being addressed is that of ensuring our partner
> community is made aware of a release of a new ES (or an update) and details
> about what is fixed in the ES. This will help the community choose to
> proactively install the ES or at least be aware about the availability of
> an ES in case you run into the defect. ES is just an example, but we want
> to make sure important updates are delivered to our partners.
>
>
>
> Please say *Hi *to *Charlie*, a Spark-bot that is commissioned to deliver
> you with the latest and greatest of the CCX and CCE solution updates (CCX,
> SM, Finesse, CUIC, CCE, CVP, VVB). These updates are especially aimed at
> servicing the product better and so will mainly be updates on an ES
> release, a potential new issue that might have been found or a new Field
> Notice.
>
>
>
> You can start a 1:1 conversation at: update-charlie at sparkbot.io or add
> Charlie into your team rooms. When there is an update, he will
> automatically broadcast to all his rooms. You can also request for an
> update which you might have missed.
>
>
>
>
>
> *Please note that this is not an official Cisco product, but our project
> to address concerns of the partner community. There are a lot of items on
> the roadmap to improve Charlie’s capabilities, so please reach out to me
> directly at akramadh at cisco.com <akramadh at cisco.com> if you have any
> feedback to share. *
>
>
>
> Charlie has already been introduced in partner summits and has been
> running in the pilot phase, so if any of you have already spoken to Charlie
> you would have automatically got updates such as this:
>
>
>
>
>
> Processes are in place to ensure that any new ES will be announced through
> Charlie (apart from our official announcements on CCO etc.).
>
>
>
> Hope you find this useful, and as always do let me know of any feedback.
>
>
>
> [image:
> http://www.cisco.com/c/dam/assets/email-signature-tool/logo_07.png?ct=1421802598153]
>
> *Abhiram Kramadhati*
> Technical Solutions Manager
> Customer Solutions Success team, CCBU
> akramadh at cisco.com
> Phone: *+61 2 8446 6257 <+61%202%208446%206257>*
>
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-- 
- Nick
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