[cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates

[Tim Frazee]

+1 for each UC BU. UCM, CUC, Jabber, Expressway, etc.

On Tue, Feb 13, 2018 at 9:46 PM, Nick Britt <nickolasjbritt at gmail.com>
wrote:

> Hey Abhiram,
>
> This is awesome. Just added to our team chat.
>
> Would love to see one for CUCM etc.
>
> Cheers
>
>
> On Tue, Feb 13, 2018 at 7:30 PM, Abhiram Kramadhati (akramadh) <
> akramadh at cisco.com> wrote:
>
>> Hi all,
>>
>>
>>
>> We have always received feedback from our partner summits, CiscoLive and
>> forums here that there can be a better way to deliver updates about latest
>> ES’s, field notices and general information that is not necessarily in our
>> documentation. The problem being addressed is that of ensuring our partner
>> community is made aware of a release of a new ES (or an update) and details
>> about what is fixed in the ES. This will help the community choose to
>> proactively install the ES or at least be aware about the availability of
>> an ES in case you run into the defect. ES is just an example, but we want
>> to make sure important updates are delivered to our partners.
>>
>>
>>
>> Please say *Hi *to *Charlie*, a Spark-bot that is commissioned to
>> deliver you with the latest and greatest of the CCX and CCE solution
>> updates (CCX, SM, Finesse, CUIC, CCE, CVP, VVB). These updates are
>> especially aimed at servicing the product better and so will mainly be
>> updates on an ES release, a potential new issue that might have been found
>> or a new Field Notice.
>>
>>
>>
>> You can start a 1:1 conversation at: update-charlie at sparkbot.io or add
>> Charlie into your team rooms. When there is an update, he will
>> automatically broadcast to all his rooms. You can also request for an
>> update which you might have missed.
>>
>>
>>
>>
>>
>> *Please note that this is not an official Cisco product, but our project
>> to address concerns of the partner community. There are a lot of items on
>> the roadmap to improve Charlie’s capabilities, so please reach out to me
>> directly at akramadh at cisco.com <akramadh at cisco.com> if you have any
>> feedback to share. *
>>
>>
>>
>> Charlie has already been introduced in partner summits and has been
>> running in the pilot phase, so if any of you have already spoken to Charlie
>> you would have automatically got updates such as this:
>>
>>
>>
>>
>>
>> Processes are in place to ensure that any new ES will be announced
>> through Charlie (apart from our official announcements on CCO etc.).
>>
>>
>>
>> Hope you find this useful, and as always do let me know of any feedback.
>>
>>
>>
>> [image:
>> http://www.cisco.com/c/dam/assets/email-signature-tool/logo_07.png?ct=1421802598153]
>>
>> *Abhiram Kramadhati*
>> Technical Solutions Manager
>> Customer Solutions Success team, CCBU
>> akramadh at cisco.com
>> Phone: *+61 2 8446 6257 <+61%202%208446%206257>*
>>
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>
>
> --
> - Nick
>
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-- 
-Tim Frazee

tim at frazeefamily.net
314.467.0076
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