[cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates

[Anthony Holloway]

More important than the technology delivery method: Web Sites, Email
subscriptions, RSS feeds, Spark; is keeping the content flowing and keeping
it relevant.  Too many times I've seen ghost towns made out of Cisco
announcement efforts, and they boil down to just listing the mandatory
security vulnerabilities.

An announcement bot does not solve that problem, as humans still have to
feed it the information to disseminate.  Therefore, it's my opinion that
this is the same as email notifications or RSS feeds, albeit with a hip
Chat Bot approach.

A better value would be derived from being able to ask the bot questions
such as:

What's the latest SU for UCCX 10.6?
What COP files do I need when upgrading from UCCX 10.6 to 11.5?
What new features are introduced from UCCX 10.6 to 11.6?
Can I change the hostname in UCCX 8.5?
What email systems are supported for Agent Email in UCCX 11.6?

Maybe it needs a little more block chain?  ;)

Joking aside, maybe this bot will evolved into a bi-directional
communication tool, and for that, I'm on board.  I've already added the bot
to a team in Spark and we'll see how it progresses.

On Tue, Feb 13, 2018 at 9:30 PM Abhiram Kramadhati (akramadh) <
akramadh at cisco.com> wrote:

> Hi all,
>
>
>
> We have always received feedback from our partner summits, CiscoLive and
> forums here that there can be a better way to deliver updates about latest
> ES’s, field notices and general information that is not necessarily in our
> documentation. The problem being addressed is that of ensuring our partner
> community is made aware of a release of a new ES (or an update) and details
> about what is fixed in the ES. This will help the community choose to
> proactively install the ES or at least be aware about the availability of
> an ES in case you run into the defect. ES is just an example, but we want
> to make sure important updates are delivered to our partners.
>
>
>
> Please say *Hi *to *Charlie*, a Spark-bot that is commissioned to deliver
> you with the latest and greatest of the CCX and CCE solution updates (CCX,
> SM, Finesse, CUIC, CCE, CVP, VVB). These updates are especially aimed at
> servicing the product better and so will mainly be updates on an ES
> release, a potential new issue that might have been found or a new Field
> Notice.
>
>
>
> You can start a 1:1 conversation at: update-charlie at sparkbot.io or add
> Charlie into your team rooms. When there is an update, he will
> automatically broadcast to all his rooms. You can also request for an
> update which you might have missed.
>
>
>
> [image: image001.png]
>
>
>
> *Please note that this is not an official Cisco product, but our project
> to address concerns of the partner community. There are a lot of items on
> the roadmap to improve Charlie’s capabilities, so please reach out to me
> directly at akramadh at cisco.com <akramadh at cisco.com> if you have any
> feedback to share. *
>
>
>
> Charlie has already been introduced in partner summits and has been
> running in the pilot phase, so if any of you have already spoken to Charlie
> you would have automatically got updates such as this:
>
>
> [image: image002.png]
>
>
>
> Processes are in place to ensure that any new ES will be announced through
> Charlie (apart from our official announcements on CCO etc.).
>
>
>
> Hope you find this useful, and as always do let me know of any feedback.
>
>
>
> [image:
> http://www.cisco.com/c/dam/assets/email-signature-tool/logo_07.png?ct=1421802598153]
>
> *Abhiram Kramadhati*
> Technical Solutions Manager
> Customer Solutions Success team, CCBU
> akramadh at cisco.com
> Phone: *+61 2 8446 6257 <+61%202%208446%206257>*
>
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