[cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates

Thu Feb 15 16:01:57 EST 2018

That is some fantastic news!  I look forward to it!

On Thu, Feb 15, 2018 at 12:14 AM Abhiram Kramadhati (akramadh) <
akramadh at cisco.com> wrote:

> Hi Anthony,
>
>
>
> Yup, fully agree with you and the misses on the human side have all been
> process-related. We are hopeful of this bot bridging that gap. The
> bi-directional stuff is already in pilot mode and it is working to a good
> extent, hopefully we should be able to roll it out soon.
>
>
>
>
>
> [image:
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>
> *Abhiram Kramadhati*
> Technical Solutions Manager
> Customer Solutions Success team, CCBU
> akramadh at cisco.com
> Phone: *+61 2 8446 6257 <+61%202%208446%206257>*
>
> CCIE Collaboration - 40065
>
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> *From: *Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Date: *Thursday, 15 February 2018 at 1:54 AM
> *To: *"Abhiram Kramadhati (akramadh)" <akramadh at cisco.com>
> *Cc: *"cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> *Subject: *Re: [cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates
>
>
>
> More important than the technology delivery method: Web Sites, Email
> subscriptions, RSS feeds, Spark; is keeping the content flowing and keeping
> it relevant.  Too many times I've seen ghost towns made out of Cisco
> announcement efforts, and they boil down to just listing the mandatory
> security vulnerabilities.
>
>
>
> An announcement bot does not solve that problem, as humans still have to
> feed it the information to disseminate.  Therefore, it's my opinion that
> this is the same as email notifications or RSS feeds, albeit with a hip
> Chat Bot approach.
>
>
>
> A better value would be derived from being able to ask the bot questions
> such as:
>
>
>
> What's the latest SU for UCCX 10.6?
>
> What COP files do I need when upgrading from UCCX 10.6 to 11.5?
>
> What new features are introduced from UCCX 10.6 to 11.6?
>
> Can I change the hostname in UCCX 8.5?
>
> What email systems are supported for Agent Email in UCCX 11.6?
>
>
>
> Maybe it needs a little more block chain?  ;)
>
>
>
> Joking aside, maybe this bot will evolved into a bi-directional
> communication tool, and for that, I'm on board.  I've already added the bot
> to a team in Spark and we'll see how it progresses.
>
>
>
> On Tue, Feb 13, 2018 at 9:30 PM Abhiram Kramadhati (akramadh) <
> akramadh at cisco.com> wrote:
>
> Hi all,
>
>
>
> We have always received feedback from our partner summits, CiscoLive and
> forums here that there can be a better way to deliver updates about latest
> ES’s, field notices and general information that is not necessarily in our
> documentation. The problem being addressed is that of ensuring our partner
> community is made aware of a release of a new ES (or an update) and details
> about what is fixed in the ES. This will help the community choose to
> proactively install the ES or at least be aware about the availability of
> an ES in case you run into the defect. ES is just an example, but we want
> to make sure important updates are delivered to our partners.
>
>
>
> Please say *Hi *to *Charlie*, a Spark-bot that is commissioned to deliver
> you with the latest and greatest of the CCX and CCE solution updates (CCX,
> SM, Finesse, CUIC, CCE, CVP, VVB). These updates are especially aimed at
> servicing the product better and so will mainly be updates on an ES
> release, a potential new issue that might have been found or a new Field
> Notice.
>
>
>
> You can start a 1:1 conversation at: update-charlie at sparkbot.io or add
> Charlie into your team rooms. When there is an update, he will
> automatically broadcast to all his rooms. You can also request for an
> update which you might have missed.
>
>
>
> [image: image001.png]
>
>
>
> *Please note that this is not an official Cisco product, but our project
> to address concerns of the partner community. There are a lot of items on
> the roadmap to improve Charlie’s capabilities, so please reach out to me
> directly at **akramadh at cisco.com* <akramadh at cisco.com>* if you have any
> feedback to share. *
>
>
>
> Charlie has already been introduced in partner summits and has been
> running in the pilot phase, so if any of you have already spoken to Charlie
> you would have automatically got updates such as this:
>
>
>
> [image: image002.png]
>
>
>
> Processes are in place to ensure that any new ES will be announced through
> Charlie (apart from our official announcements on CCO etc.).
>
>
>
> Hope you find this useful, and as always do let me know of any feedback.
>
>
>
> [image:
> http://www.cisco.com/c/dam/assets/email-signature-tool/logo_07.png?ct=1421802598153]
>
> *Abhiram Kramadhati*
> Technical Solutions Manager
> Customer Solutions Success team, CCBU
> akramadh at cisco.com
> Phone: *+61 2 8446 6257* <+61%202%208446%206257>
>
> CCIE Collaboration  - 40065
>
> *Cisco Systems Australia Pty Limited*
> The Forum
> 201 Pacific Highway
> <https://maps.google.com/?q=201+Pacific+Highway+%0D+2065+%0D+St+Leonards+%0D+Australia&entry=gmail&source=g>
> 2065
> <https://maps.google.com/?q=201+Pacific+Highway+%0D+2065+%0D+St+Leonards+%0D+Australia&entry=gmail&source=g>
> St Leonards
> <https://maps.google.com/?q=201+Pacific+Highway+%0D+2065+%0D+St+Leonards+%0D+Australia&entry=gmail&source=g>
> Australia
> <https://maps.google.com/?q=201+Pacific+Highway+%0D+2065+%0D+St+Leonards+%0D+Australia&entry=gmail&source=g>
> Cisco.com <http://www.cisco.com/web/AU/>
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