[cisco-voip] Jabber 12.1(0) has dropped - self care portal link

[Lelio Fulgenzi]

Ok. So, according to the following, it looks like there’s an XML entry I can update. I’m gonna try it out on our dev cluster.

The question I have is, what happens when you include data in an XML file that _everyone_ uses, for a version that is only being used by a few? In this case, the selfcareURL xml is available in Jabber v11, but what if not.

The other question I have is that I don’t remember seeing this option in Jabber v11. I’m wondering if that’s because we were on CUCM v9? Gonna test installing Jabber v11 to see if it is there.



https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_1/cjab_b_parameters-reference-guide-for-cisco_12_1/cjab_b_parameters-reference-guide-for-cisco_12_1_chapter_0111.html#CJAB_RF_S082ABA9_00

selfcareURL

Applies to Cisco Jabber desktop clients.

Specifies the fully qualified domain name (FQDN) of Cisco Unified Communications Manager service.

Defines the URL for the Self Care Portal when no default service profile is selected in Cisco Unified Communications Manager.

Example: <selfcareURL>http://server_name/selfcareURL</selfcareURL<http://server_name/selfcareURL%3c/selfcareURL>>


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Lelio Fulgenzi
Sent: Thursday, July 19, 2018 4:25 PM
To: Brian Meade <bmeade90 at vt.edu>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Jabber 12.1(0) has dropped

Interestingly enough I don’t see anything. But what I do see is a “self care portal” button that doesn’t work. Grrrr. I hope I can modify that.


[cid:image003.png at 01D41F7F.4A5EC720]
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Thursday, July 19, 2018 3:54 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Jabber 12.1(0) has dropped

They probably changed it in the last drop due to complaints.  It's still there in the Options menu as the last tab.  Basically, the options menu would launch to that tab right after upgrade.

On Thu, Jul 19, 2018 at 2:49 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
Nope. Still nothing. I reset. Nothing. I uninstalled and deleted appdata directories and still nothing.

I’ve never wanted to see something that I originally didn’t want to see so bad! 😊


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Thursday, July 19, 2018 2:34 PM
To: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Jabber 12.1(0) has dropped

Interesting. I did not see anything like that? I will try ‘resetting’ jabber and logging in again.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Thursday, July 19, 2018 2:01 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Jabber 12.1(0) has dropped

I tested through Customer Connection Program and that "feature" was definitely annoying.  Basically, first time login prompts for your email address to send you info on how to download the mobile apps.  Not sure if anything got updated in parameters guide to disable that behavior.

On Thu, Jul 19, 2018 at 9:54 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Jabber v12.1(0) has dropped on CCO.

Not sure I like this. Will have to see behaviour.


Jabber Mobile App Promotion—You can enable a notification for Cisco Jabber for Windows users to promote the use of the Cisco Jabber for Mobile clients. Clicking the notification lets the user download the app from Google Play or the Apple App Store. You can configure this notification using the EnablePromoteMobile parameter.

This parameter is enabled by default.

Release Notes for Cisco Jabber for Windows 12.1

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/12_1/RN/jabw_b_release-notes-for-cisco-jabber_121.html


-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook


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