[cisco-voip] CAD EOL

[Charles Goldsmith]

Resurrecting an old topic with a new subject, we ran across this recently
and wanted to give a reminder and PSA.

The EOL announcement for 10.x and 11.0 do NOT mention the different EOL
date for CAD.
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html


Even though 10.x is not EOL yet, the CAD agent loses support on July 31st,
2018, per
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html

Charles



---------- Forwarded message ----------
From: Kevin Przybylowski <kevinp at advancedtsg.com>
Date: Mon, Jan 19, 2015 at 8:49 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>


Nice – thanks for the heads up.  I knew it was coming, I like the note
below from the EOL:



In addition to the SKUs listed in this notification, the same End of
Software Maintenance and End of Support milestones will apply to the Cisco
Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop
Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.



*From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
Of *Lelio Fulgenzi
*Sent:* Monday, January 19, 2015 9:37 AM
*To:* voip puck
*Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced...




In three parts...

   1. http://www.cisco.com/c/en/us/products/collateral/customer-
   collaboration/unified-contact-center-express/eos-eol-notice-
   c51-733721.html
   <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html>
   2. http://www.cisco.com/c/en/us/products/collateral/customer-
   collaboration/unified-contact-center-express/eos-eol-notice-
   c51-733720.html
   <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html>
   3. http://www.cisco.com/c/en/us/products/collateral/customer-
   collaboration/unified-contact-center-express/eos-eol-notice-
   c51-733719.html
   <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html>



Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1



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