[cisco-voip] UCCX call redirect calling number

[Damisch, Kevin]

When using the call redirect step, is there a way to dynamically change the calling number?  Or is it only based off of the mask on the CTI ports?  In my scenario, I am using a callback script.  Let's say there are 200+ triggers that callers call into, they sit in queue, then choose the callback option.  It uses the place call step for the ghost call to keep them in queue, then when the agent answers and the call redirect step connects the agent to the original caller, we'd like to have that outbound call show the same tollfree number they called into to be the calling number on that outbound call redirect attempt.  So, from the caller's perspective, they call into 800-555-1234, and when they receive their callback, it will show the calling number as 800-555-1234 - keeping in mind that this would be for 200+ toll free numbers.

Thanks!
Kevin



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