[cisco-voip] UCCX call redirect calling number

[Tanner Ezell]

You cannot, best you could do is the external phone number mask on the
agent line. To modify calling number the call has to be routed through a
route point and then JTAPI can modify it. Short of a custom application
this cannot be done natively.

On Fri, Mar 30, 2018 at 11:43 AM, Damisch, Kevin <Kevin.Damisch at oneneck.com>
wrote:

> When using the call redirect step, is there a way to dynamically change
> the calling number?  Or is it only based off of the mask on the CTI ports?
> In my scenario, I am using a callback script.  Let’s say there are 200+
> triggers that callers call into, they sit in queue, then choose the
> callback option.  It uses the place call step for the ghost call to keep
> them in queue, then when the agent answers and the call redirect step
> connects the agent to the original caller, we’d like to have that outbound
> call show the same tollfree number they called into to be the calling
> number on that outbound call redirect attempt.  So, from the caller’s
> perspective, they call into 800-555-1234 <(800)%20555-1234>, and when
> they receive their callback, it will show the calling number as
> 800-555-1234 <(800)%20555-1234> – keeping in mind that this would be for
> 200+ toll free numbers.
>
>
>
> Thanks!
>
> Kevin
>
>
>
>
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