[cisco-voip] OT: Amazon Connect

[Ed Leatherman]

Last time I looked at it, there wasn't any sort of SIP trunk connectivity
and the agent connectivity was via a web app. I'd be surprised if they
added it. I think you can port a number to them though for the trigger.
It's pay per minute the customer call is connected. I imagine they make it
easy to hook up with their speech rec/AI stuff a la alexa.



On Sat, Oct 6, 2018 at 3:51 PM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

>
> Anyone checking out Amazon Connect? Our call centre software is primarily
> for on-prem inbound calls, wondering if they have SIP trunk connectivity so
> this can remain to appear as such. Using our existing phones as
> agent/remote destinations.
>
>
> *-sent from mobile device-*
>
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
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> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
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> 519-824-4120 Ext. 56354 <519-824-4120;56354> | lelio at uoguelph.ca
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-- 
Ed Leatherman
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