[cisco-voip] Migrate HCS to On-Prem

Tue Oct 23 18:07:59 EDT 2018

If you can get osadmin credentials, consider PCD migration.  It will change the IPs and upgrade all in one nice step.

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Brian Meade
Sent: Tuesday, October 23, 2018 3:47 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Migrate HCS to On-Prem

They'll do DRS for moving to HCS from on-prem.  They'll setup everything with your hostnames/IPs to restore then they'll make all their changes.

Opposite should be technically possible but probably depends on the HCS partner if they'll share enough information with you to be able to restore and even get the DRS Backups from them at all.

Curious about moving from HCS to on-prem, was cost the main factor or anything else?  I've got a bunch of customers trying to go to HCS so could use some talking-points if customers are seeing issues.

On Tue, Oct 23, 2018 at 5:25 PM Matthew Loraditch <MLoraditch at heliontechnologies.com <mailto:MLoraditch at heliontechnologies.com> > wrote:

Interesting. The UCCX system is only 1 script and 10 agents so if that caveat doesn’t apply for CUCM and CUC, I’d be ok with it

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From: Anthony Holloway <avholloway+cisco-voip at gmail.com <mailto:avholloway%2Bcisco-voip at gmail.com> >
Sent: Tuesday, October 23, 2018 5:20:20 PM
To: Matthew Loraditch
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] Migrate HCS to On-Prem 

Maybe some CDW people watching this mailing list will chime in, because I happen to know that they do convert their own HCS customers to on-prem from time to time. 

>From what I understand, you can restore it, but the configuration is all jacked up, and you'll have to rename everything and/or reconfigure everything anyway.  It might only make sense from a historical reporting perspective.

Like, have you ever seen what ASDM does to a FW config?

Or what the CCP does to CME?

Or what CTI Logic was doing with "visual UCCX scripts?"

Example:

It's not that it's bad, it's just not a good long term solution to keep the conventions the same.

PS I just noticed the menu prompt says "pPressOneForHookers"  LOL, I'm not sure what that's all about, but this image is from Tanner's tweet <https://twitter.com/tannerezell/status/781209477739532288> .

On Tue, Oct 23, 2018 at 3:19 PM Matthew Loraditch <MLoraditch at heliontechnologies.com <mailto:MLoraditch at heliontechnologies.com> > wrote:

So we are taking a Customer from a 3rd party’s HCS back to On-Prem.

The way I understand HCS is it’s a bunch of management software on top of normal VMs for CUCM/CUC/UCCX, etc.

Can you restore a DRF of an HCS CUCM to the same version on-prem? Same for the other apps?

Matthew Loraditch

Sr. Network Engineer

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