[cisco-voip] Webex hybrid call service connect unable to find user

Tue Sep 11 16:06:56 EDT 2018

I’m going to be going through that guide over the next couple of days – hopefully being able to understand one question I have.

With MRA, because devices are registering directly to CUCM, they get their CSS from CUCM, i.e. ability to make off-campus calls.

With WebEx/Teams Hybrid setup, if I want those Teams clients to make PSTN calls using our PSTN service, is that done automagically like MRA, or is there more to it?

Is there any point that the CSS of the SIP trunk needs to have this enabled?

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From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Ryan Huff
Sent: Monday, September 10, 2018 6:07 AM
To: Dana Tong <dana.tong at yellit.com.au>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user

The deployment guide does talk about the appropriate search rule needed. There is a search rule that must match the first entry in CUCM’s Enterprise Parameter, “Fully Qualified Cluster Domain”.

I would review the sections that describe the configuration of Expressway-E and Expressway-C: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/callservices/cmgt_b_ciscospark-hybrid-call-service-config-guide/cmgt_b_ciscospark-hybrid-call-service-config-guide_chapter_0110.html
Sent from my iPhone

On Sep 10, 2018, at 04:28, Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>> wrote:
Hi all,

I have made some progress. I can see the call come in to the Expressway-E now but the search history says  XXXX at cluster1.company.com.au<mailto:XXXX at cluster1.company.com.au>

My CUCM Enterprise parameter for “Cluster Fully Qualified Domain Name” is cluster1.company.com.au<http://cluster1.company.com.au> so it’s learning this via AXL on the Expressway Connector.

Do I need some kind of search rule / or transform on my Expressway Edge to convert this back to XXXX at company.com.au<mailto:XXXX at company.com.au>?

Cheers
Dana

From: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Friday, 7 September 2018 9:25 PM
To: Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>>
Cc: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>; cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user

This is when you've got to look through the B2B setup and make sure MTLS is setup properly and that the certificates for Webex have been imported into your Expressway-E.  If you run diagnostics logging on the Expressway-E for a call, do you see anything in the capture for tcp.port==5062?

On Thu, Sep 6, 2018 at 8:43 PM Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>> wrote:
Yep. I have an enduser in CUCM with a Mail ID. This portion is okay. I think it’s more a call setup from Webex to Expressway Edge problem.

I see no incoming call on the Edge.

[cid:image003.jpg at 01D44697.8DA53ED0]

[cid:image004.png at 01D44697.8DA53ED0]

[cid:image005.png at 01D44697.8DA53ED0]

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Friday, 7 September 2018 10:35 AM
To: Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>>
Cc: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>; cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user

When you added the WebEx Board, did you select Hybrid Calling for PSTN calling? Also, the WebEx Board device, needs represented as an end user in cucm with a uri for the OBTP feature to work.
Sent from my iPhone

On Sep 6, 2018, at 20:31, Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>> wrote:
So Premise to cloud calls are working. But Webex board to Premise is not working.

I don’t see anything in the Edge search history. Is there some tips on what logs to review?

Cheers
Dana

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Dana Tong
Sent: Friday, 7 September 2018 10:07 AM
To: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user

I rebooted the Exp-C Con and it’s now all working.

Cheers
Dana

From: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Friday, 7 September 2018 12:22 AM
To: Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user

I would just manually create the devices.  There are many limitations with automatically creating the devices.

On Thu, Sep 6, 2018 at 6:34 AM Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>> wrote:
Further to this. When I search all users, the user is present but it looks like he controls many phones which is odd.

I’ve tried to register a webex board also for call service connect and it reports unable to find a CUCM user with a matching mail ID. However I can confirm that I created the user with the matching mail ID.

Thoughts?

Cheers
Dana

From: Dana Tong
Sent: Thursday, 6 September 2018 7:23 PM
To: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Webex hybrid call service connect unable to find user

Hi all,

Trying to deploy Call Service Connect but when I run the process to automatically deploy the Spark Remote Device I get a  [User Not Found!].

I am using a text file with a single user name as a test. The username is in the same format as the CUCM User ID.

Cheers
Dana

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