[cisco-voip] Webex hybrid call service connect unable to find user

Tue Sep 11 16:33:36 EDT 2018

Off the top of my head, I think it's similar to Single Number Reach/Mobile
Voice Access.  So it's trying to match the source SIP URI to the
Spark/Webex Remote Destination in CUCM.

There's a CallManager Service Parameter "Inbound Calling Search Space for
Remote Destination" that controls if it uses the SIP Trunk CSS or the
Remote Destination CSS.  I think the default it the SIP Trunk CSS.

On Tue, Sep 11, 2018 at 4:07 PM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> I’m going to be going through that guide over the next couple of days –
> hopefully being able to understand one question I have.
>
>
>
> With MRA, because devices are registering directly to CUCM, they get their
> CSS from CUCM, i.e. ability to make off-campus calls.
>
>
>
> With WebEx/Teams Hybrid setup, if I want those Teams clients to make PSTN
> calls using our PSTN service, is that done automagically like MRA, or is
> there more to it?
>
>
>
> Is there any point that the CSS of the SIP trunk needs to have this
> enabled?
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Ryan
> Huff
> *Sent:* Monday, September 10, 2018 6:07 AM
> *To:* Dana Tong <dana.tong at yellit.com.au>
> *Cc:* cisco-voip voyp list <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Webex hybrid call service connect unable to
> find user
>
>
>
> The deployment guide does talk about the appropriate search rule needed.
> There is a search rule that must match the first entry in CUCM’s Enterprise
> Parameter, “Fully Qualified Cluster Domain”.
>
>
>
> I would review the sections that describe the configuration of
> Expressway-E and Expressway-C:
> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/callservices/cmgt_b_ciscospark-hybrid-call-service-config-guide/cmgt_b_ciscospark-hybrid-call-service-config-guide_chapter_0110.html
>
> Sent from my iPhone
>
>
> On Sep 10, 2018, at 04:28, Dana Tong <dana.tong at yellit.com.au> wrote:
>
> Hi all,
>
>
>
> I have made some progress. I can see the call come in to the Expressway-E
> now but the search history says  XXXX at cluster1.company.com.au
>
>
>
> My CUCM Enterprise parameter for “Cluster Fully Qualified Domain Name” is
> cluster1.company.com.au so it’s learning this via AXL on the Expressway
> Connector.
>
>
>
> Do I need some kind of search rule / or transform on my Expressway Edge to
> convert this back to XXXX at company.com.au?
>
>
>
> Cheers
>
> Dana
>
>
>
>
>
> *From:* Brian Meade <bmeade90 at vt.edu>
> *Sent:* Friday, 7 September 2018 9:25 PM
> *To:* Dana Tong <dana.tong at yellit.com.au>
> *Cc:* Ryan Huff <ryanhuff at outlook.com>; cisco-voip voyp list <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Webex hybrid call service connect unable to
> find user
>
>
>
> This is when you've got to look through the B2B setup and make sure MTLS
> is setup properly and that the certificates for Webex have been imported
> into your Expressway-E.  If you run diagnostics logging on the Expressway-E
> for a call, do you see anything in the capture for tcp.port==5062?
>
>
>
> On Thu, Sep 6, 2018 at 8:43 PM Dana Tong <dana.tong at yellit.com.au> wrote:
>
> Yep. I have an enduser in CUCM with a Mail ID. This portion is okay. I
> think it’s more a call setup from Webex to Expressway Edge problem.
>
>
>
> I see no incoming call on the Edge.
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Ryan Huff <ryanhuff at outlook.com>
> *Sent:* Friday, 7 September 2018 10:35 AM
> *To:* Dana Tong <dana.tong at yellit.com.au>
> *Cc:* Brian Meade <bmeade90 at vt.edu>; cisco-voip voyp list <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Webex hybrid call service connect unable to
> find user
>
>
>
> When you added the WebEx Board, did you select Hybrid Calling for PSTN
> calling? Also, the WebEx Board device, needs represented as an end user in
> cucm with a uri for the OBTP feature to work.
>
> Sent from my iPhone
>
>
> On Sep 6, 2018, at 20:31, Dana Tong <dana.tong at yellit.com.au> wrote:
>
> So Premise to cloud calls are working. But Webex board to Premise is not
> working.
>
>
>
> I don’t see anything in the Edge search history. Is there some tips on
> what logs to review?
>
>
>
> Cheers
> Dana
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Dana
> Tong
> *Sent:* Friday, 7 September 2018 10:07 AM
> *To:* Brian Meade <bmeade90 at vt.edu>
> *Cc:* cisco-voip voyp list <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Webex hybrid call service connect unable to
> find user
>
>
>
> I rebooted the Exp-C Con and it’s now all working.
>
>
> Cheers
>
> Dana
>
>
>
>
>
> *From:* Brian Meade <bmeade90 at vt.edu>
> *Sent:* Friday, 7 September 2018 12:22 AM
> *To:* Dana Tong <dana.tong at yellit.com.au>
> *Cc:* cisco-voip voyp list <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Webex hybrid call service connect unable to
> find user
>
>
>
> I would just manually create the devices.  There are many limitations with
> automatically creating the devices.
>
>
>
> On Thu, Sep 6, 2018 at 6:34 AM Dana Tong <dana.tong at yellit.com.au> wrote:
>
> Further to this. When I search all users, the user is present but it looks
> like he controls many phones which is odd.
>
>
>
> I’ve tried to register a webex board also for call service connect and it
> reports unable to find a CUCM user with a matching mail ID. However I can
> confirm that I created the user with the matching mail ID.
>
>
>
> Thoughts?
>
>
>
> Cheers
>
> Dana
>
>
>
>
>
> *From:* Dana Tong
> *Sent:* Thursday, 6 September 2018 7:23 PM
> *To:* cisco-voip voyp list <cisco-voip at puck.nether.net>
> *Subject:* Webex hybrid call service connect unable to find user
>
>
>
> Hi all,
>
>
>
> Trying to deploy Call Service Connect but when I run the process to
> automatically deploy the Spark Remote Device I get a  [User Not Found!].
>
>
>
> I am using a text file with a single user name as a test. The username is
> in the same format as the CUCM User ID.
>
>
>
> Cheers
>
> Dana
>
>
>
>
>
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