[cisco-voip] Cisco ATA Devices need reset

[Ryan Huff]

Back in they day with the older 186 & 187s, there was this issue where the ATA would lose registration if the second/other port was not configured with a DN.

If that is the case, try and configure the other port and see if that improves your experience.

It looks like someone has reported a similar ATA issue for the ATA190, but not much detail included with this bug report: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvk29369/?rfs=iqvred

Also, and I can’t recall the bug kit number, there used to be this issue with ATAs using the default Common Phone Profile setting; if you changed it to anything but whatever the default was, it improved the condition.

Thanks,

Ryan

On Sep 19, 2018, at 04:38, Gary Parker <G.J.Parker at lboro.ac.uk<mailto:G.J.Parker at lboro.ac.uk>> wrote:



On 18 Sep 2018, at 20:27, Lisa Notarianni <lisa.notarianni at scranton.edu<mailto:lisa.notarianni at scranton.edu>> wrote:

Does anyone else out there ever have to do a hard reset on Cisco ATA devices because all of a sudden the ports are not registered in Call Manager?  We have a few buildings this happens often in.  We have to walk to the device and reset it.  This happens for any type of ATA we use; 186, 187 or 190.

Yup, we’re running 186s and 187s and had this constantly until I put a scheduled job on on the callmanager to restart all of them every Sunday morning at 3am. The weekly restart sorted the problem.

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