[cisco-voip] [EXTERNAL] Re: 8800-V-KEM Background Image Issue

[JASON BURWELL]

Kind of a workaround. Cisco said there was no solution other than to change the Background image the phone uses. So I created a new plain background with the company logo as a watermark in the center and made sure the coloring didn’t interfere with the button labels then applied that to the phone and it propagated out to the V-KEMs and fixed the button label text visibility issue. Not ideal but it was the only option.

Jason

From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Thursday, April 18, 2019 3:04 PM
To: JASON BURWELL <JASON.BURWELL at foundersfcu.com>
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: [EXTERNAL] Re: [cisco-voip] 8800-V-KEM Background Image Issue

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Did you end up solving this?  I might have an opportunity to run into this issue soon, and want to be prepared.  Thanks.

On Tue, Jan 29, 2019 at 9:23 PM JASON BURWELL <JASON.BURWELL at foundersfcu.com<mailto:JASON.BURWELL at foundersfcu.com>> wrote:
Hello all,

Just connected my first few 8800-V-KEM modules today to an 8865. Having a problem with them. Unlike the standard BEKEM modules that the 8851 phones use, the 8800-V-KEM grabs and displays a random segment of the phone wallpaper image and uses it for wallpaper on the modules. Its causing interference in reading the button labels since the part of the image that was grabbed and used on the V-KEM has white whereas the button label text is also white. This is course is not an issue with the BEKEM since it uses a flat white wallpaper with black text regardless of the phones wallpaper.

I’m glad Cisco gave the KEM the ability to display wallpaper but I’m trying to understand why they would not also give us a way to customize or control it through the phone? Does anyone know a way to control the image without interfering or changing the wallpaper on the phone?  TAC has not been helpful so far providing information. Running 12.5 firmware.

Thanks
Jason



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