[cisco-voip] Cisco 8851 shared line question

[James Dust]

Hi there,

We have recently rolled out Cisco 8851 phones, and I am getting a problem where end users are lifting the phone handset to make a call and selecting a line other than their primary.

I have checked, and both the physical device and users UDP profile are set select primary line for calls.

Has anyone else experienced this issue at all?

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