[cisco-voip] Cisco 8851 shared line question

[Lelio Fulgenzi]

I think I have seen something similar. Where the last selected line is still in focus. Didn't really spend much time troubleshooting.

Would be interested in hearing what you find.

I do know there is a "simplified" UI available on the phone. I'm thinking of testing that. I don't like the list of recents appearing when I press new call. It looked nice on the 79XX's but not so much on these phones. In fact, everything looks so boxy on these things.




---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of James Dust
Sent: Monday, January 7, 2019 3:41 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco 8851 shared line question

Hi there,

We have recently rolled out Cisco 8851 phones, and I am getting a problem where end users are lifting the phone handset to make a call and selecting a line other than their primary.

I have checked, and both the physical device and users UDP profile are set select primary line for calls.

Has anyone else experienced this issue at all?

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190107/1fa73d21/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 1297 bytes
Desc: image001.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190107/1fa73d21/attachment.png>