[cisco-voip] UCCX 11.6(2) and team summary live report/Finesse in supervisor

[Benjamin Turner]

Try going to user management-->user view and see if you have reporting selected under selected capabilities

Get Outlook for Android<https://aka.ms/ghei36>

________________________________
From: SK <cciecollab2017 at gmail.com>
Sent: Friday, January 25, 2019 8:52:55 AM
To: Benjamin Turner
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 11.6(2) and team summary live report/Finesse in supervisor

Yup .

When I first logged in I had drop down options under team summary , for short term - long term calls and call statistics since midnight which showed the calls per agents ( offered and answered ) however that disappeared after I logged back in again .

Wondering if it’s a bug I’m hitting or something I am missing .

On Fri, Jan 25, 2019 at 8:44 AM Benjamin Turner <benmturner at hotmail.com<mailto:benmturner at hotmail.com>> wrote:
Have you tried adding reporting to the user agent?

Get Outlook for Android<https://aka.ms/ghei36>

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of SK <cciecollab2017 at gmail.com<mailto:cciecollab2017 at gmail.com>>
Sent: Thursday, January 24, 2019 11:02:16 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] UCCX 11.6(2) and team summary live report/Finesse in supervisor

Started testing this version in lab and noticed the supervisor is missing the team summary call totals in the Finesse .

Anyway it can be added , perhaps an easy update in Finesse gadget ?

thank you .
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190125/b28fe8c1/attachment.html>